Digital Product Delivery

License keys and download links are typically delivered to your email within minutes of payment. Most orders are fulfilled instantly, though some may take up to 24 hours for manual checks. Delivery is always free for digital products.

Didn’t get your email? Check spam, then contact
info@safedevicepro.xyz
(owned and operated by Ojoy Network Technology Co., Limited) with your order number.

Physical Product Shipping

Physical items are prepared within 1–3 business days. Deliveries are handled by trusted partners like FedEx, UPS, DHL, and regional couriers.

• Domestic: 3–7 business days
• International: 7–21 business days (customs clearance may affect timelines)

Shipping Costs

We aim to keep delivery affordable and transparent:

• Domestic orders: Free standard shipping on most products
• International orders: Calculated at checkout by location and weight
• Customs/taxes: Responsibility of the buyer

Tracking Your Order

Once your package ships, you’ll receive tracking details by email. Use the carrier’s website to follow progress. For concerns, contact our support team anytime.

Shipping Restrictions

• No deliveries to P.O. Boxes — a valid street address is required
• Some regions may be excluded (shown at checkout)
• We strictly comply with international shipping regulations

Delivery Issues

If your order is delayed, lost, or arrives damaged, reach out at
info@safedevicepro.xyz
(owned and operated by Ojoy Network Technology Co., Limited) with your order number.
We’ll work with the courier to resolve the matter quickly.

Address Accuracy

Ensure your shipping details are correct during checkout. Orders with incorrect addresses may face delays or failed delivery. Changes after dispatch could require reshipping fees.

Order Changes & Cancellations

Need to update your shipping details or cancel an order? Email us as soon as possible. Once processing begins, modifications may not be guaranteed.