Eligibility for Refunds

Refunds apply if you receive a defective product, experience ongoing technical issues, or the delivered product differs significantly from the description.

Not covered: change of mind, incorrect orders, or activated digital products.

Timeframe for Requests

Refund requests must be submitted within 30 days of purchase. Late requests may be reviewed only at our discretion under consumer protection laws.

Submitting a Request

To start a refund or exchange, email us at
info@safedevicepro.xyz
(owned and operated by Ojoy Network Technology Co., Limited) with:

• Your order number
• A brief explanation of the issue
• Any supporting details or screenshots

Processing Time

Approved refunds are issued within 7–10 business days to the original payment method. Banks may take an extra 3–5 business days to reflect the refund.

Partial Refunds

In special cases, partial refunds may apply for items returned in used condition or unique situations outside standard policy.

Exchange Policy

Exchanges are available if you receive the wrong item or a defective product. All exchanges depend on stock availability and approval by our support team.

Non-Refundable Items

• Used or activated digital licenses
• Subscription renewals after free trial
• Clearance or final sale items

Support First & Policy Updates

Most issues are resolved by contacting our support team before requesting a refund:
info@safedevicepro.xyz
(owned and operated by Ojoy Network Technology Co., Limited).

We may update this policy over time. Changes will be posted here, and continued use of our services means acceptance of revised terms.